At Travel Mate Lanka (Pvt) Ltd., we are committed to protecting your privacy and ensuring that your personal information is secure. This privacy policy outlines how we collect, use, disclose, and protect your personal data when you interact with us through our website, booking systems, and during the course of our services.
1. Information We Collect:
We collect personal information from you to provide our services effectively. This includes, but is not limited to:
- Personal Identification Information: Name, email address, phone number, passport details, nationality, and date of birth.
- Booking and Travel Details: Travel preferences, flight details, accommodation preferences, special dietary requirements, and other relevant information needed to organize your tour.
- Payment Information: Credit card details, bank account information, and billing addresses, used solely for processing payments.
- Website Data: We may collect non-personal data, such as IP address, browser type, and usage data through cookies, to improve your browsing experience and analyze website performance.
2. How We Use Your Information:
The information we collect is used to:
- Process bookings and reservations for tours, accommodations, transportation, and activities.
- Communicate with you regarding your bookings, special requests, and travel updates.
- Tailor our tours and services to meet your preferences and requirements.
- Process payments and prevent fraudulent transactions.
- Improve our website, customer service, and overall operations.
- Send promotional emails or newsletters, if you have opted to receive them. You may unsubscribe at any time.
3. Sharing Your Information:
We do not sell or trade your personal information. However, we may share your data with trusted third parties under the following circumstances:
- Service Providers: To fulfill your travel requests, we may share relevant information with hotels, airlines, transportation companies, and other service providers involved in your tour.
- Payment Processors: We share payment details with secure third-party payment gateways to process transactions.
- Legal Requirements: We may disclose personal information if required by law, or to protect our rights, privacy, safety, or property, and that of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, personal data may be transferred as part of the assets.
4. Data Security:
We take appropriate security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes the use of encryption, firewalls, secure servers, and access controls. While we strive to protect your data, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security.
5. Retention of Information:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Once the information is no longer needed, it will be securely deleted or anonymized.
6. Your Rights:
You have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your personal data, subject to certain conditions.
- Withdraw consent to the use of your information for marketing purposes at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies:
Our website uses cookies to enhance your browsing experience and gather usage information. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of the website.
8. Third-Party Links:
Our website may contain links to external sites that are not operated by us. Travel Mate Lanka is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any sites you visit through these links.
9. Changes to This Policy:
We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the revised policy will indicate the date of the latest update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.